Refund policy

GORA coffee is a sealed food product. Amazon lists it as non-returnable for food-safety reasons, and the same rule applies here: once a bag has left our warehouse we cannot accept it back and resell it.

That is not the end of the story. If something is wrong with your order, we make it right.

We will replace or refund

• The bag arrived damaged, split, or unsealed.
• You received the wrong size or the wrong product.
• Your order never arrived, or tracking shows it was lost in transit.

Tell us within 30 days of delivery. For damage, a photo of the bag and the outer packaging is enough. You do not need to ship anything back. We will send a replacement or refund you in full, whichever you prefer.

We cannot refund

• A bag that has been opened, unless it was defective.
• A change of mind about roast, grind, or size after dispatch.
• Delays caused by an incorrect or incomplete shipping address.

Cancelling

Orders can be cancelled any time before they are dispatched. After that, use the options above.

Refunds

Approved refunds go back to your original payment method. Your bank usually posts them within 5 to 10 business days.

To start any of this, email support@ornasleather.com, call +972 54 562 9968, or use our Contact page.